Privacy Policy

When you register for a bdtkl account, use the platform, or contact our support team, we collect personal data across several categories. The specific data we collect depends on how you interact with bdtkl and what services you use.

Account Registration Data: When you create a bdtkl account, we collect your full legal name, date of birth, residential address in Bangladesh, mobile phone number, and email address. This information is required to create and manage your account, verify your identity, and comply with applicable anti-money laundering (AML) obligations.

Identity Verification (KYC) Documents: As part of our Know Your Customer process, we may request copies of government-issued identity documents, such as your National Identity Card (NID), passport, or driving licence. We may also request proof of address documents such as a recent utility bill or bank statement. These documents are used solely to verify your identity and eligibility to use the platform.

Financial Data: When you make a deposit or request a withdrawal, bdtkl collects transaction data including payment method type (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction reference numbers, transaction amounts in Bangladeshi Taka (৳), and timestamps. bdtkl does not store full payment card numbers or mobile banking PINs; such sensitive credentials are handled directly by the relevant payment provider.

Usage and Activity Data: bdtkl automatically collects data about how you use the platform. This includes pages visited, games played, bets placed (including market type, stake amount, odds, and outcome), session duration, login timestamps, and in-platform navigation patterns. This data is used for account management, fraud detection, responsible gaming monitoring, and platform improvement.

Device and Technical Data: We collect technical data about the device and network you use to access bdtkl, including IP address, device type, operating system, browser type and version, screen resolution, and internet service provider. This data is used for security monitoring, fraud prevention, and to optimise the platform experience across different devices.

Communications Data: When you contact our support team via email at [email protected] or through any in-platform messaging tool, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.

bdtkl processes personal data only where we have a legitimate reason to do so. The primary purposes for which we use your data are described below, together with the legal basis that justifies each processing activity.

bdtkl will not use your personal data for purposes that are incompatible with those listed above without first notifying you and, where required, obtaining your consent. We do not use automated decision-making processes that produce legal or similarly significant effects on you without human oversight.

bdtkl does not sell your personal data to any third party. We share personal data with third parties only in the specific circumstances described below, and only to the extent necessary for the purpose identified.

Payment Service Providers: To process your deposits and withdrawals, bdtkl shares necessary transaction data with the payment providers you select, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Each of these providers operates under their own privacy policies and is independently responsible for their handling of your data during payment processing.

Game Technology Providers: The games available on bdtkl — including live casino titles, slot games, and crash games — are supplied by third-party studios such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, and others. To facilitate gameplay and enforce responsible gaming tools, bdtkl shares your player account identifier and relevant gameplay data with these providers. These providers are contractually prohibited from using your data for any purpose other than delivering their gaming services.

Identity Verification Services: bdtkl may use third-party KYC and identity verification service providers to assist in verifying identity documents and confirming age eligibility. These providers process identity data on bdtkl's behalf under strict confidentiality and data processing agreements.

Fraud Prevention and Security Partners: bdtkl may share device data, IP addresses, and transactional patterns with specialist fraud prevention and cybersecurity partners to identify and prevent fraudulent activity, money laundering, and abuse of the platform.

Legal and Regulatory Disclosure: bdtkl may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies in Bangladesh where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of bdtkl, its players, or the public.

Business Transfers: In the event that bdtkl undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. In such circumstances, bdtkl will endeavour to notify affected users in advance and ensure that appropriate data protection obligations are maintained.

bdtkl uses cookies and similar tracking technologies — including local storage objects and session tokens — to operate the platform, keep you securely logged in, remember your preferences, and collect aggregated analytics data about platform usage. Cookies are small text files stored on your device by your browser when you visit bdtkl.com.

Types of Cookies We Use:

• Strictly Necessary Cookies: These cookies are essential for the bdtkl platform to function. They maintain your login session, store your authentication token, and ensure that your account balance and bet slip are correctly loaded. Without these cookies, the platform cannot operate. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your stated preferences — such as your preferred currency display, language, or notification settings — so that you do not need to re-enter them on every visit. Disabling these cookies may result in some platform features behaving unexpectedly.
• Analytics Cookies: bdtkl uses aggregated analytics tools to understand how users navigate the platform, which games are most popular, and where technical errors occur. Analytics data is collected in anonymised or pseudonymised form and is used solely to improve the platform experience. Individual-level browsing data is not sold or shared for advertising purposes.
• Security Cookies: These cookies support bdtkl's fraud detection systems by helping to identify unusual login patterns, suspicious IP addresses, or anomalous betting behaviour that may indicate account compromise or fraudulent activity.

Managing Cookies: You may control and delete cookies through your browser's settings. Please note that disabling strictly necessary cookies will prevent you from logging into your bdtkl account or using any features that require an authenticated session. Instructions for managing cookies in the most common browsers (Chrome, Firefox, Safari, Edge) are available in each browser's help documentation.

bdtkl does not use cookies to serve targeted third-party advertisements, to track your activity on websites other than bdtkl.com, or to build advertising profiles for sale to marketing companies.

bdtkl implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no platform can guarantee absolute security, bdtkl's approach to data security reflects industry best practice for online gaming and financial services platforms operating in Bangladesh.

Technical Safeguards:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and bdtkl's servers is encrypted using industry-standard Transport Layer Security (TLS) protocols. This applies to all pages on bdtkl.com, including the login page, deposit and withdrawal flows, and account management screens.
• Encrypted Data Storage: Sensitive personal data — including identity document images and payment account identifiers — is encrypted at rest using AES-256 encryption. Database access is restricted to authorised personnel only, with all access events logged and audited.
• Two-Factor Authentication: bdtkl supports optional two-factor authentication (2FA) for player accounts. We strongly encourage all bdtkl players to enable 2FA to add an additional layer of security to their login process.
• Fraud and Intrusion Detection: bdtkl operates continuous monitoring systems that detect and alert on suspicious login attempts, unusual transaction patterns, and potential account takeover activity. Accounts exhibiting anomalous behaviour may be temporarily suspended pending investigation to protect the account holder's funds and data.

Organisational Safeguards:

• Access to personal data is restricted on a strict need-to-know basis. Only bdtkl personnel whose roles require access to specific categories of personal data — such as compliance officers and support agents — are granted the necessary permissions.
• All bdtkl personnel with access to personal data are subject to confidentiality obligations and receive data protection awareness training.
• Third-party data processors are subject to due diligence assessments and are required to maintain security standards equivalent to or exceeding those maintained by bdtkl itself.

Your Role in Account Security: You are an important part of your own account's security. You must keep your bdtkl password confidential, use a strong and unique password not shared with any other service, and log out of your account when using a shared or public device. If you believe your account has been compromised, contact [email protected] immediately.

bdtkl retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to operate your account, and to comply with applicable legal and regulatory obligations. The table below summarises our standard retention periods for the main categories of personal data we hold.

When the applicable retention period expires, personal data is either securely deleted from bdtkl's systems or irreversibly anonymised so that it can no longer be associated with any individual. Anonymised data may be retained for longer periods for statistical and analytical purposes without restriction.

Where you request deletion of your personal data before the end of a retention period, bdtkl will assess whether continued retention is required by law or by a legitimate interest that overrides your request. Where no such basis exists, bdtkl will action your deletion request within 30 days.

As a bdtkl player based in Bangladesh, you hold a number of rights in relation to your personal data. bdtkl is committed to honouring these rights in a transparent and timely manner. To exercise any of the rights described below, please contact us at [email protected] with the subject line "Data Rights Request" and include your registered account email address so that we can verify your identity before processing your request.

• Right of Access: You may request a copy of the personal data that bdtkl holds about you. bdtkl will provide a structured summary of your data within 30 days of receiving a verified request.
• Right to Correction: If any personal data that bdtkl holds about you is inaccurate, incomplete, or out of date, you may request that it be corrected. For basic account details such as your email address or phone number, you may update these directly in your account settings.
• Right to Deletion: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where you object to processing and bdtkl has no overriding legitimate interest. Deletion requests are subject to any applicable legal retention obligations described in Section 6.
• Right to Restrict Processing: In certain circumstances — for example, while a correction request is being assessed or where you have raised an objection — you may request that bdtkl restricts the processing of your personal data to storage only.
• Right to Object: You may object to bdtkl processing your personal data on the basis of legitimate interest, including for marketing purposes. Where you object to marketing, bdtkl will cease marketing communications immediately.
• Right to Data Portability: Where bdtkl processes your data on the basis of your consent or performance of a contract, you may request a copy of that data in a structured, machine-readable format (such as JSON or CSV) so that it can be transferred to another service provider.
• Right to Withdraw Consent: Where bdtkl processes your data on the basis of your consent — most commonly in relation to marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

bdtkl will not charge a fee for processing data rights requests in standard circumstances. If a request is manifestly unfounded or excessive — particularly if it is repetitive — bdtkl reserves the right to charge a reasonable administrative fee or to decline the request, and will explain the reason for doing so in writing.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which bdtkl handles your personal data, please contact our support team using the details below. We are committed to resolving all privacy-related enquiries promptly and transparently.

Support Email: [email protected]
Business Enquiries: [email protected]
Response Target: Within 2 business days (Bangladesh Standard Time, UTC+6)

Policy Updates: bdtkl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or changes in the services we offer. When a material change is made to this Policy, bdtkl will publish the updated version on this page with a revised effective date and will, where reasonably practicable, notify registered players by email.

We encourage you to review this Privacy Policy periodically to stay informed about how bdtkl protects your personal data. Your continued use of the bdtkl platform following the publication of an updated Privacy Policy constitutes your acknowledgement of and agreement to the updated version.

This Privacy Policy is written in English and governed by the laws applicable in Bangladesh. In the event of any inconsistency between this Policy and any translation or summary provided for informational purposes, the English version shall prevail.